Have you ever wondered how small details in public service can unintentionally exclude people of faith? In this course, you will learn how religious bias can show up in agency systems and what you can do to prevent it. You will practice using a minimum harm checklist to make your forms, policies, and communications more inclusive. You will also explore when working with faith leaders can help your agency build trust and better serve Pennsylvania’s diverse communities. By the end, you will have practical tools and an action plan to support respectful, equitable service delivery.
Religion, Respect, and Equitable Service Delivery
Self-Paced
Course Lessons
- Opening: Why Religious Respect Matters in Public Service
- Recognizing Religious Bias in Systems: Common Pitfalls and Realities
- Applying the Minimum Harm Checklist: Forms, Policies, and Communications
- Partnering with Faith Leaders and Action Planning
